Refund policy

Return Eligibility:

Returns are accepted within 7 days from the date of delivery.

Items must be in their original condition, unwashed, and with all original tags attached. 

Ensure that the garment is clean and has not been used or damaged (unless a manufacturing defect).

The original purchase receipt must be provided to process the return.

Please pack the garment in its original packaging with all the requirements mentioned above and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back.

Return Process:

To initiate a return, please contact our customer support with your order details.

We will provide you with the necessary instructions and the return address if needed.

If reverse pickup is available in your area, we will arrange it at no additional cost.

If your area is non-serviceable, kindly self-ship the product via India Post. We will reimburse up to ₹100 towards shipping costs in case of self-ship once the product passes the quality check.

Remember that you must send the items you wish to return within 7 days from the shipping date of your order, before the exchange period expires.

Refund Policy:

We will refund the full amount once we receive the returned product in its original condition.

Refunds will be initiated within 24 hours of receiving the item and will be processed within 5-7 business days.

Prepaid orders: Returns for prepaid orders will be refunded to the original payment method.

Cash on Delivery: Returns for COD orders will be refunded within 5-7 days.

If the returned product fails the hygiene check, as determined by our inspection team, the refund will not be processed.

Alai Athleisure Co. reserves the right to deny returns or refunds if the product is found to be ineligible upon inspection.

For any further questions or support, feel free to reach out to our customer care team at info@alai.fit.